Coordinator of Computer Applications
College of Communication, Florida State University

• Director of Information Technology for the College.
  
• Advise Dean, Associate Deans and Department Chairs on information technology architecture, including enhancements.
  
• Manage information technology budget.
  
• Supervise team of support personnel.
  
• Serve as chief liaison between the College and the University's technology groups.
  
• Architect and manager for the College's domain, the first academic business unit within the University to join FSU's Windows2000 Active Directory forest.
  
• Architect and manager for the College's Internet presence.
  
• Manage vendors on information technology consulting and services.
  
• Develop and maintain documentation on system architecture and utilization, including end-user manuals.

• Microsoft Exchange Administrator for the Department


• Developed project plan for the implementation of new messaging system, including migration strategy, protocols and standards, and best practices.


• Established individual and group accounts for both Exchange and the Department's new Windows NT network.


• Developed end-user documentation and provide initial training on Microsoft Outlook 2000.

• Process Manager and Customer Service Representative with the Customer Service Unit (CSU), Bureau of Information Technology (founding member).


• Provided management consulting services and assistance to offices and divisions within the Department in order to improve management capabilities and operational procedures.


• Served as liaison for the Bureau to:
  
  • The Office of the Secretary
  
  
  • The Office of the General Counsel
  
  
  • The Division of Administration
  
  
  • The Division of Pari-Mutuel Wagering
  
  
  • The Division of Regulation
  
  
  • The Division of Technology & Licensure/Revenue
    
  • The Florida State Boxing Commission
  
  
• Led joint application development (JAD) sessions.


• Provided assistance to Department senior management and their staffs to promote the most efficient and effective accomplishment of their operating objectives.


• Analyzed business processes and assist in the engineering or re-engineering of those processes.


• Oversaw the activities of contract vendors who provide consulting and engineering services to assigned offices and divisions.


• Collected, evaluated and analyzed data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices.


• Provided quality control of the technical support and services supplied by the Bureau to assigned offices and divisions.


• Chair (1999), Department Communications Task Force, creating the first corporate brochure for the agency.

• Administrator of the Technology Support Center (TSC), Bureau of Information Technology.


• Supervised the staff and activities of the TSC.
• Information Systems Development Methodology (ISDM) Process Manager for the Agency.
  
• Led joint application development (JAD) sessions detailing the business processes of the TSC and the Bureau of Technology.


• Provided written documentation of business processes and work flow in anticipation of re-engineering projects.


• Managed the re-engineering efforts leading to the streamlining and automation of TSC and Bureau of Technology business processes.


• Oversaw the activities of contract vendors providing re-engineering services and hardware maintenance.


• Designed the logo for the Bureau of Information Technology.

• Administrator of the Testing Systems Support Unit (TSSU), Bureau of Testing.


• Supervised the staff and activities of the TSSU, including the scanning and scoring of professional licensure examinations administered by the Bureau of Testing.


• Managed and administered the Bureau of Testing confidential Banyan VINES file-server.
• Oversaw the security of the confidential (examination development) data.
• Maintained and updated security procedures and protocols.


• Served as the Bureau of Testing's primary Technical Coordinator, supervising the activities of the Bureau's assistant Technical Coordinators.

• Managed and administered the Receiver's Banyan VINES file-servers.


• Analyzed the Receiver's business processes and information technology (IT) systems and advised management on upgrades, improvements and re-engineering.


• Oversaw IT security, including anti-virus procedures and integrity of data.


• Maintained computerized inventory of IT equipment.


• Developed and documented standardized setup for Receiver's personal computers on the network.


• Chair, Information Resource Management Advisory Group, (1995-1997)
  Florida Department of Insurance
  (now the Florida Department of Financial Services) .

• Supervised the staff of the Agents' Balances unit of the Contingent Asset Recovery Section.


• Designed and implemented IT system to recover assets due insolvent insurance companies.


• Analyzed the Receiver's business processes to develop first receivership timeline.


• Prepared and presented reports to the Court as an expert witness on recovery activities.


• Acted as a liaison for the Receiver to outside counsel in litigation and settlement proceedings.

• Served as Staff Assistant to the Assistant Division Director.


• Participated in the establishment of the first local area network in Florida's state government.

• Served as Administrative Assistant to Florida's Treasurer, Insurance Commissioner and Fire Marshal.


• Coordinated and prepared the Commissioner's travel schedule.

• Managed sales and administrative staff for radio common carrier in the Pinellas County, Florida area.

• General real estate sales

• General real estate sales for Clearwater Federal Savings and Loan Association (merged with Park Federal of Winter Park in 1982 to form Pioneer Savings Bank)